Information I Collect 

To fulfill your order, you must provide me with certain information (which you authorized Etsy/Mercari/eBay/Poshmark/PickYourPlum/Facebook to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example) if you contact me directly.

Why I Need Your Information and How I Use It 

I rely on a number of legal bases to collect, use, and possibly share your information, such as when needed to provide my services, when I use your information to fulfill your order, to settle disputes, or to provide customer support.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: 

  • (a) respond to legal processes or to government requests; 

  • (b) enforce my agreements, terms, and policies; 

  • (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or 

  • (d) protect the rights, property, and safety of my customers, or others.

Data Retention 

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally keep your data for a time period of 7 years.

Your Rights 

If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have the right to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me 

For purposes of data protection law, I, Ceara Lopez-Lassiter, am the data controller of your personal information. If you have any questions or concerns, you may contact me at nocturnncraft@mail.com. Alternatively, you may contact Etsy directly.

* Shipping costs include both Shipping & Handling *

Tracked orders ship through USPS and offer detailed tracking. These tracked orders are not the seller’s responsibility after they are marked as "Delivered" by the carrier. The seller cannot offer a refund once the package is marked as "Delivered". If your tracked package says "Delivered" but is missing, please see the section below on "Missing packages and letters".

Stamped, untracked orders ship through Letter-Track.com and offer Informed Delivery. These untracked orders are not the seller’s responsibility after they are marked as "Out for Delivery" by the mail carrier. The seller cannot offer a refund once the letter is marked as "Out for Delivery". If your untracked letter says "Out for Delivery", and three days have passed without it arriving, please see the section below on "Missing packages and letters".

Domestic orders (pay attention to the platform used)

• Made through Etsy: Tracking is provided on every order, no matter if letter or package.

• Made through Facebook: Light orders that can fit in envelopes (when the item is smaller than 5" x 7" and flat) may be shipped untracked with stamped mail. It will be specified in the listing. Applying a tracking number to an untracked letter changes the class to a package and costs $3.01 - $3.75. This can be paid here (please add product purchased and platform purchased from to description).

• Orders ship through USPS to the address provided at the time of checkout. If you need to receive elsewhere, please update your address before placing your order. 

International orders

• Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

• Orders ship through USPS to the address provided at the time of checkout. If you need to receive elsewhere, please update your address before placing your order. 

Untracked orders

• Untracked orders will have Letter-Track tracking for informed delivery. 

There are no refunds allowed on custom and wholesale orders, both prior to and post-completion and delivery. 

Wholesale and custom orders may be discussed over Facebook, Instagram, or Etsy. They are completed via Instagram or Facebook utilizing Paypal, and via Etsy utilizing Etsy's platform. 

Prior to the non-refundable deposit, the customer may request a mockup image for a small percentage (also non-refundable), which will be subtracted from the remainder of the bill.

My minimum order quantity is 50 to qualify for wholesale prices. Anything less is priced at retail cost. The total cost would be provided after I am able to complete your mockup and you let me know how many you require. This allows accurate pricing based on raw materials and labor required. 

When a mockup is requested, I make the design and price it out based on materials and time used. Your project is done in one sitting and timed without interruptions. Please keep in mind, the mockup is sent as a digital image over our method of communication - there is no physical product unless you proceed with the order. 

Mockup prices are based on the design you provide me with:

Very simple design - $1

More complex design - $5

Very complex design - $17

This is paid prior to my making your mockup. I do not charge to convert your file, if necessary. 

Once a mockup is complete, customers will receive a timeframe for the order to be completed, cured, packaged, and shipped. This timeframe is based on actual labor and human limitations and may take as little as 1 week to complete or as long as 1 month depending on designs, specifications, and quantities requested.

If you choose to skip the mockup, I will provide pricing once I run a test cut and assembly for your particular design. Once again, this provides for accurate pricing based on the job cost. 

Once the non-refundable deposit is paid, the previously discussed timeline is set in stone for me to begin crafting and complete your order from start to finish.

I do not keep your design unless we proceed. After the job is complete, I maintain it on file for only 6 months unless you ask me to keep it longer. I do not use your design in any of my own products and I do not share your design with anyone but you. Your privacy is important to me.

Retail orders are to be paid in full at the time of checkout. 

Wholesale and custom bulk orders may be paid in two methods:

• Paid in full at the time of checkout, or

• Paid in two invoices: (1) a non-refundable deposit which goes towards the final cost, and (2) the remainder of the bill due, which may be paid within 1-5 days after the deposit for convenience. If the remainder bill is not paid after 5 days and final reminder, the transaction ends.

All sales are final.

If your order is missing although tracking states "Delivered", please see the section below on "Lost or missing packages and letters".

Digital downloads are non-returnable and non-refundable.

To prevent surprises, all listings have size details and dimensions in the title and in the photos. Due to the nature of the items, refunds and/or returns are not accepted unless:

• the customer does not accept the package or letter and USPS returns the package or letter to the sender, unopened; or

• the item arrived damaged. The customer will be required to send photo proof so we can adjust our packaging, and submit a claim with the post office to prevent it from occurring again.

Packages marked as "Delivered" by the USPS and letters marked as "Out for Delivery" by the mail carrier cannot be refunded by the seller or returned by the buyer unless the above applies.

Any requests after 30 days from delivery for valid refunds and returns will be denied.

All sales are final. 

Exchanges are currently not accepted. Please measure the area of application three times to be certain of size.

The platform used to place your purchase may cancel the order at their own discretion. This tends to be for the safety of the buyer and the seller. If this occurs but the order is still wanted, please place the order again after verifying your information is accurate and up-to-date.

I am not responsible for lost packages or letters when tracking was not requested. I try to track all packages with USPS tracking numbers daily to ensure their arrival.

If your tracked order status is marked as "Delivered" on the USPS tracking site and seven days have not passed, it is too early to know what may have happened to the package. Even though USPS tracking shows a status of delivered, sometimes it is incorrect. Thankfully, it is rare that a package is lost.   

If your untracked letter is marked as "Out for Delivery" on the Letter-Track.com dashboard and three days have not passed, please keep in mind that on their site it states "USPS delivery is currently taking longer than usual due to Covid-19. Please allow an extra 2 to 3 days for delivery from the Estimated Delivery or Out for Delivery date." 

When a package is considered "lost":

• USPS shipping will not consider a package "lost" until it has not had any movement for 21 days with domestic orders.

• International orders are not considered "lost" until there hasn't been any movement for 12 weeks. 

Once a package is considered officially "lost", it must be reported to me within 30 days. While I do try to keep track of this myself, I don't want anyone to slip through the cracks. Once the message is received and the lost package is confirmed with the postal office, a refund is processed. 

Mail fraud and theft is a Federal Crime.

The post office states that once a package is marked as "Delivered", or a letter is marked as "Out for Delivery", it is considered the personal private property of the customer to follow up. As such, it would be a violation of federal privacy laws for them to provide anyone else with any further information regarding your shipment. The advice given was that all inquiries about the package and any letter must be made directly by the customer. 

As the seller of your item, I did everything I could to get your order to you safe and sound. It was shipped to the shipping address you provided and on time so that it would deliver in the delivery window USPS set for your order. However, once I drop the package off at the post office, it has left my hands. I am happy to help you resolve this matter with any USPS tracked order, but as a small shop that is not affiliated with the postal service, please understand that I cannot refund or replace any order without documentable proof from the USPS that it is, in fact, lost, damaged, or stolen.

It is the responsibility of the buyer to provide the correct address at the time of checkout. If you (the buyer) provided an incorrect address, you are responsible for the cost of shipping a new one. Please see the section on Undeliverable orders/Incorrect address for more information.

To cover all bases in the most efficient way, the USPS requests that you do the following as soon as you notice a missing delivery. Here are possible reasons customers have experienced delays and some steps to take to locate your package or letter:

(1) Another household member received it. Check with any other household members to see if they received the package or letter for you. 

(2) The package or letter is still on the truck or at the Post Office. Wait three days past the "Delivered" or "Out for Delivery" date shown on the tracking.

(3) Please verify your current address. Contact your local post office and let them know you have a missing mail report if you provided the correct address. If they cannot locate your tracked package, I will reship it for you once confirmation is received. If they verify it is lost and you provided the wrong address for delivery, it is up to you to cover the cost of reshipping. Please see the section on Undeliverable orders/Incorrect address for more information.

(4) The package or letter was delivered to the wrong address due to a postal service error. Please check with neighbors, your postal carrier, and call your post office and inquire. 

• (For tracked packages:) The Post Office has GPS information on all scanned delivered packages for USPS tracked mail. Contact the local postmaster with the tracking number and ask them to look up the GPS coordinates. Doing this will show them where it was scanned and left. They will then redirect the package to the correct address it should have arrived at in the first place. 

• (For letters with informed delivery:) Letter-Track.com will show where the last scan was made by a carrier. Contact the post office it shows the last scan in to ensure the letter had left the location. If the next scan shows "Out for Delivery", contact your local post office for the location of the letter.

(5) If all the above steps fail to turn up your package or letter and the package shows "Delivered", or the letter shows "Out for Delivery" on Letter-Track, please initiate a “stolen mail” report with USPS Postal Inspector’s office. Mail theft is a federal crime that they take very seriously. After filing a police report, send me confirmation on the platform you made your purchase, and I will reship the package for you.

Please understand investigations can take time, and likewise, a package can sometimes show up after being marked as delivered. I appreciate your understanding while we resolve this with your postmaster.

Any requests after 30 days from delivery for refunds will be denied.

Please order with enough time to allow for shipment to arrive in time for the event. 

I have a record of packages and letters arriving in as little as 3 days in perfect conditions, and some that have taken 26 days in transit during light holidays.  

In the event your order doesn't arrive in time, please see the policy on "Late packages and letters".

The seller is not responsible for customs charges or delays at customs. The buyer is responsible where fees may apply. 

All business is conducted in a documentable manner. Please contact me via e-mail, messenger, or chat to resolve any problems.

When a package "Will be delivered late" or if a letter arrives more than 3 days after the "Out for Delivery" date:

• Please be patient as the USPS has had to make cuts due to health and safety issues.

• If the order was a gift that did not arrive on time and you wish to return it, please ask USPS to return it to the sender unopened so I may process a special request refund when it is in my possession. 

Any requests after 5 days from delivery for special request refunds will be denied.

Buyers must double-check the address provided and advise us prior to shipment going out if the address is incorrect. Nocturnn Craft is not responsible for redelivery due to an address error made by the buyer. USPS determines whether a package is deliverable or not, therefore shipping charges are non-refundable unless USPS corrects the mistake on the buyer's behalf.